Legal
Privacy Policy
Last updated: 2026. This policy explains how HERMOSA handles your personal data when you shop with us in Albania and Kosovo.
Who we are
HERMOSA (“we”, “us”) operates the online store hermosa.al and our physical shop in Tirana, Albania.
Data we collect
When you place an order we collect: name, email, phone number, delivery address, and order details (products, sizes, colours). When you contact us we store your message and contact details. When you browse the site we may collect technical data (IP address, browser type) and, if you accept analytics cookies, usage data via Google Analytics as described below.
How we use your data
We use your data to process and deliver orders, communicate about your order, respond to enquiries, improve our website, and comply with legal obligations. We do not sell your personal data to third parties.
Cookies & analytics
We use essential cookies for the shopping cart and language preference. With your consent we use Google Analytics cookies to understand how visitors use the site. You can accept or decline analytics cookies via our cookie banner at any first visit; your choice is stored in your browser.
Retention & security
Order records are kept as long as needed for accounting and customer support. We apply reasonable technical and organisational measures to protect your data.
Your rights
You may request access, correction, or deletion of your personal data by contacting us. You may withdraw consent for marketing at any time.